F.A.Q.
Why is the festival postponed?
Arcana is postponed because we have lost the support of two major sponsors who had to withdraw following a revision of their financial situations, which severely compromises the financial balance of this edition and the sustainability of our association.
Will there be a new date for the event?
Yes, but we don't have the new dates yet. You can stay informed by following us on social media or subscribing to our newsletter.
Will my ticket be refunded?
Yes, all tickets will be automatically refunded by our service provider WeezEvent, including support tickets.
Can I keep my ticket for a future edition?
No, these tickets will not be valid for the next edition.
Will the initially planned exhibitors return for the next edition?
We have invited all of this year's exhibitors to return in 2026; their presence will depend on their availability.
I have already paid for a booth space, how can I get a refund?
Your exhibitor managers will contact you directly within the timeframes mentioned in the contract to agree on the reimbursement terms.
Where can I find official information?
Our main communication channels are our social media, our newsletter, and our website. All new information about the next edition of the festival will be communicated through these channels.
I was registered as a volunteer for Arcana 2025, who can I contact with my questions?
Volunteers have received information via email and Discord. If this information is not sufficient, you can write to the following email address: staff@arcanafestival.ch
Can I donate to the festival to support it despite the cancellation?
We have a Twint QR code for anyone who wishes to make a donation to the association. These are not tax-deductible contributions as we are not a foundation.
What will happen with partners and sponsors?
Partners and sponsors will be contacted or have been contacted by our managers. The association will make every effort to maintain our existing partnerships. We are open to all new proposals and you can contact us at the following email address: sponsor@arcanafestival.ch
Will the festival return next year?
Yes, however the date and location are still unknown at this time.
Will the originally planned guests return for the next edition?
We have invited this year's guests to return in 2026; their presence will depend on their respective schedules.